Returns & Exchanges

Returns

We accept returns for a refund within 7 calendar days after receiving your order for:

- Change of mind.
- The item received is defective (manufacturing fault or print defect).
- The item received is damaged upon delivery.
- An incorrect item was sent.

We'll arrange for a courier to collect the item from you, so you won't need to arrange your own delivery or make a trip to a drop-off point. Once the item passes inspection, the item price will be refunded to your original payment method or via PayNow if requested.

For change of mind returns, return shipping costs are borne by the customer and the original shipping fee is non-refundable.

If the issue is on our end, we'll cover all return shipping costs and refund the original shipping fee as well.

Free Exchanges

Picked the wrong size? Don’t worry, it happens to the best of us.

You can request one free size exchange within 7 calendar days after receiving your order. We’ll arrange for a courier to collect the item from you and cover the shipping cost of sending your replacement size back, so there’s no need to book a courier or visit a drop-off point.

Exchanges are subject to stock availability. If your preferred size is unavailable, you can choose:

- Another item of the same value.
- Store credit.
- A refund.

Any subsequent exchanges will have shipping costs borne by the customer.

Condition Requirements

To qualify for a return or exchange, the item must be:

- In its original condition.
- Unworn and unwashed.
- Free from stains, scents, deodorant marks, or signs of use.
- Returned with all original packaging and accessories.

Items that don't meet these conditions will be rejected and may be shipped back at the customer's expense. 

How to Submit a Request 

Step 1 - Email hello@cannedthreads.com or DM us on Instagram @canned.threads

Step 2 - Send us your order number and let us know whether you'd like a return or exchange. For exchanges, let us know your preferred replacement size. If the item is defective, damaged, or incorrect, please include a few clear photos of the issue.

Step 3 - We'll guide you through the rest and arrange for a courier to collect the item from you.

Sale Items

All sale, discounted, and promotional items are final sale. They are not eligible for return, refund, or exchange, unless the item received is defective, damaged upon delivery, or incorrect.

For any questions regarding your order, feel free to reach out at hello@cannedthreads.com or drop us a DM on Instagram @canned.threads. We'll help you sort it out ;)